How much will I be charged for delivery/shipping?
  • Delivery in the UAE is free of charge on all orders.
  • Rest of the world: For orders over AED 500, delivery is free of charge. For orders below UAE 500, shipping fees will be calculated according to the size, weight, and destination of your chosen item/s. The cost will appear at the checkout.

 

Do you offer same day delivery?

No, we do not offer same day delivery.

How long does delivery take?

It usually takes 2-3 days. It mainly depends on the country you are ordering to.

How do I track my order and delivery status?

Once you place your order, a tracking number will be sent directly to your email address.

Can I change my delivery address or change / cancel my order if it hasn’t shipped yet?

Unfortunately, we can’t cancel your order or modify it even if it has not been shipped yet. We get to work as soon as you submit your order. However, you can exchange the item after receiving it within 14 days of delivery. Also, your delivery address cannot be altered after order placement.

What do I do if my question isn’t covered here?

You can contact us either through our Live Chat, or write to us on the following email; info@ka-1.com