How much will I be charged for delivery/shipping?
- Delivery in the UAE is free of charge on all orders.
- Rest of the world: For orders over AED 500, delivery is free of charge. For orders below UAE 500, shipping fees will be calculated according to the size, weight, and destination of your chosen item/s. The cost will appear at the checkout.
Do you offer same day delivery?
No, we do not offer same day delivery.
How long does delivery take?
It usually takes 2-3 days. It mainly depends on the country you are ordering to.
How do I track my order and delivery status?
Once you place your order, a tracking number will be sent directly to your email address.
Can I change my delivery address or change / cancel my order if it hasn’t shipped yet?
Unfortunately, we can’t cancel your order or modify it even if it has not been shipped yet. We get to work as soon as you submit your order. However, you can exchange the item after receiving it within 14 days of delivery. Also, your delivery address cannot be altered after order placement.
What do I do if my question isn’t covered here?
You can contact us either through our Live Chat, or write to us on the following email; firstname.lastname@example.org
All products to be exchanged must be returned in their original packaging along with the original sales receipt within 14 days from the date of purchase.
KA-1 has the following payment methods available:
- Credit Cards: We accept Visa, Mastercard, and American Express.
- We do not accept PAYPAL or cash on delivery.
Please note the following:
- All payment transactions might be subject to verification with the card issuer.
- We are not held responsible for any refusal of a card issuer to authorize the transaction.
- We do not conduct pre-authorization on the card. The customer’s credit card will only be charged when the order is finalized after completing check-out.
- The card issuer might charge a fee or administrative-processing charge; we are not responsible for such expenses.
- Your order will be dispatched once we have received payment on our account.
- There are no refunds. You can exchange items bought with other items with same pricing or with additional charges if secondary item is more expensive, adding the difference in pricing only. You can only exchange the products within 15 days.
Welcome to the www.ka-1.com website (i.e. the “Site”). These terms and conditions (“Terms and Conditions”) apply to the Site, KA-1 Clothing General Trading L.L.C and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
Use of the Site
You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.
We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
Order of Acceptance and Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
The Site may not be used to order items in bulk for resale.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Trade Marks and Copyrights
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under UAE copyright laws and international conventions. All rights are reserved.
Applicable Law and Jurisdiction
These Terms and Conditions shall be interpreted and governed by the laws in force in Dubai, United Arab Emirates. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dubai, UAE in English and governed by Dubai law pursuant to the Rules of Commercial Conciliation and Arbitration of 1994 (Dubai), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dubai and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of KA-1 Clothing General Trading L.L.C in operating the Site, your sole and exclusive remedy is to discontinue using the Site.