SHIPPING & RETURNS
Shipping Information & Costs
We deliver anywhere in the World and offer different shipping options as applicable. For more information, please contact our customer care service at Info@KA-1 or +971555210225
Any items notified by our courier companies to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).
KA-1 Clothing is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to orderingmoneykicksstore.com will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
We aim to dispatch all orders within 24 hours with the exception of sale periods where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.
When do we deliver
All domestic orders will take about 3-5 working days for delivery from the date of dispatch. International orders take 7-10 working days for delivery from the date of dispatch. Further information on the order status can be provided by our customer care upon request.
For International Customers
Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on info@KA-1.com
Refund & Exchange
If you are not completely satisfied with your purchase, simply return the goods to our warehouse within 30 days of receiving it.
We learn't from years of experience most of the order returns due to wrong size selection from the customers. To avoid that common mistake we always help our customers to choose the correct size for them by the size chart posted in the KA-1.com
The cost and safety of the goods are your responsibility until they reach us. Therefore, we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.
Buyers will be reimbursed in the same method of payment used to pay for the item.
For the refunds we have following options:
Money Back (Same method used to pay, whether Paypal or Debit/Credit Card payment)
Incorrect Goods/Faulty Product Received
We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what your ordered or in some way faulty, please contact info@KA-1.com immediately quoting your order number and details of the product you wished to purchase and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advice on how to proceed with the return.
If you have not yet received your order, please contact info@KA-1com. as soon as possible to arrange a cancellation before the order is dispatched for a full refund.
Please note that if you have decided to cancel your order and your order has already been processed and dispatched to you, it will be necessary for you to return the goods so we can process your refund, the whole amount of the order will be refunded to you excluding shipping charges.
KA-1 Clothing L.L.C
Al Qouz 4
Belhasa Driving Centre Building, room 204
Behind Al Khail Mall
Dubai - United Arab Emirates
Exclusion to the Policy
Discounted items and Items on SALE are Non-Returnable and Non-Refundable.
During a promotional period, cost of shipping may not be refunded unless a faulty item is sent out.
Mind change or wrong size selection refunds will be issued after deducting actual shipping costs.
In case of refund request due to mind change or wrong size selection, cost of shipping will NOT be refunded